← All productsHaloPSA
Service desk, assets, contracts, and billing in one system instead of five.
What it is
HaloPSA is the platform our own service desk runs on, and we implement it for internal IT teams and service providers who have outgrown a shared mailbox and a spreadsheet. Tickets, SLAs, assets, contracts, and time-to-invoice live in one place, which is the only way reporting ever becomes trustworthy.
| Vendor | Halo Service Solutions |
| Form factor | Cloud or self-hosted |
| Engagement | Design · Implement · Resale |
Core capabilities
- Ticketing with SLA targets, escalation rules, and approvals
- Asset and configuration records linked to tickets and contracts
- Contract, recurring-billing, and time-tracking automation
- Workflow automation for repetitive intake and dispatch
- Self-service client or end-user portal
How ClearPath helps: three ways to engage
Design & architect
We model your service catalogue, SLA tiers, and billing structure before touching configuration, because ticket types and contract mapping are hard to change once history has accumulated.
Deploy & migrate
Phased implementation: intake and ticketing first, then assets, then billing. Historical data imported where it is worth keeping, plus training sessions for agents and approvers.
Licensing & resale
Agent licensing through us with implementation bundled, or a straight resale if your team is doing the build themselves.
Best fit: when we recommend it
- Internal IT teams tracking work in email and spreadsheets
- Service providers consolidating PSA, contracts, and billing
- Organizations that need defensible SLA and time reporting
Often deployed alongside
Not sure it is the right fit?
Tell us what you are running today. We will tell you plainly whether HaloPSA is the answer, including when it is not.