← All services
Service · Support

24/7 monitoring

Someone watching the signals that matter, with authority to act on them.

Typical timeline
2–3 weeks
Ongoing cadence
Continuous
Delivered by
ClearPath engineers

Monitoring everything is easy; monitoring the right things at the right severity is the discipline. We tune the alert set around what can actually be acted on overnight, wire it into our on-call rotation, and review the alert-to-action ratio monthly so the noise level falls instead of accumulating.

How we do the work

01 · Assess

We inventory devices and services and identify page-worthy items.

02 · Architect

We define severity tiers, thresholds, and escalation.

03 · Deploy

We deploy agents and probes and reconcile against the asset inventory.

04 · Configure

We tune thresholds, dependencies, and maintenance windows.

05 · Maintain

The NOC watches, remediates, escalates, and reports monthly.

What the engagement includes

  • Asset and service inventory reconciliation
  • Severity model and escalation design
  • Agent and probe deployment
  • Threshold tuning and alert-to-action review
  • 24/7 NOC watch with documented remediation

What you are left holding

  • Monitoring coverage report
  • Severity and escalation matrix
  • Remediation runbooks for recurring alerts
  • Monthly availability and incident report

Documentation is yours to keep, whether or not we keep working together.

You probably need this if…

  • Users are your monitoring system
  • Alerts fire constantly and nobody acts on them
  • No coverage outside business hours

How you engage us

Same engineers either way. The difference is how much of the ongoing work stays with your team.

Option 01 · Project

Fixed scope, fixed outcome. We assess, architect, deploy, and hand over with documentation. Your team runs it from there.

Option 02 · Most common · Co-managed

We own the design, the hard changes, and after-hours cover. Your team keeps day-to-day control with our engineers on call.

Option 03 · Fully managed

End-to-end ownership against an SLA: monitoring, maintenance, and reporting, with a named engineer who knows your environment.

Let's scope 24/7 monitoring against your environment.

An hour with one of our engineers gets you a realistic scope, a timeline, and an honest read on what to do first.